SPEEDY FINANCE FINANCIAL COMPLAINTS POLICY
This policy is applicable to all employees and representatives of Speedy Finance Pty Ltd ACN 107 822 766.
What if you aren't happy with our service?
Should you have a concern with Speedy Finance Pty Ltd, your loan product, or one of our staff members and wish to lodge a dispute or complaint, please complete the information page below, we would like to discuss the matter with you as soon as possible. We will investigate your dispute or complaint as a matter of priority. We undertake to acknowledge receipt of your dispute or complaint within one business day and to keep you updated on the progress of our investigation on a regular basis. Our policy is to resolve your dispute or complaint within a 14 day period.
What if we can't resolve your complaint to your satisfaction?
Hopefully, we will be able to resolve any issues or concerns you have and we will work very hard to this aim. Should you, however, not be happy with the outcome, you may wish to consider making contact with the following organisation:
AFCA – Australian Financial Complaints Authority
1800 931 678 (Free Call)
Or visit:
https://www.afca.org.au/make-a-complaint
What if you have more questions?
Please call or email us:
Email us: info@speedyfinance.com.au
Telephone: 1300 66 47 34
